Warranty & Service
Warranty & Service
Guide FlyFishing Limited operate warranty and repairs on behalf of RIO for the UK, Republic of Ireland and Scandinavia only. For all other countries, please contact RIO directly.
RIO are committed to delivering quality products and therefore warranty their products for one year from the date of purchase against defects in materials or workmanship. We will replace or repair products found to be defective. This warranty does not cover normal wear and tear, abuse, neglect or accidental damage.
How much does it cost?
Our customer services team will be in touch with estimated costs.
Guide FlyFishing Limited reserves the right to alter the warranty charges without notice. Charges include insured delivery and VAT.
How do I make a claim?
You must first contact our customer services team using the link below. We will then contact you with an Authorised returns number and further information regarding your claim using the contact information provided.
Fly line care & maintenance
A fly line gets dirty like anything else and should be gently cleaned after being used for any length of time. Simply take a bowl of warm water with some mild soap in Wet a soft cloth in the soapy solution and wipe the fly line down. This action is particularly recommended after saltwater fly fishing or when fishing from the edge of a lake or a river. The ground the line is lying on will have plenty of dirt and mud that will be picked up by the wet fly line. Fishing out of a drift boat also creates many problems as the fly line will pick up dirt from the bottom of the boat, as well as invariably being stood on.
Believe it or not a fly line can get dirty from water as well. Dirt, algae and dust that are dissolved in water will adhere to the outer skin of a fly line. This is why we make most of our fly lines hydrophobic – they repel water. After wiping the line dean, apply a light coating of a fly line dressing, this will help to re-lubricate the line and gives the fly line a Slick and clean finish.
Coils & memory in fly lines
All fly lines are coiled at final manufacture to fit onto the packaging spool. This process does not add twist to the fly line, however, the line should be removed from the spool in the reverse direction. If the spool is taken apart, and the Tine is removed sideways a coil at a time, this will add a lot of twist instantly. An attempt to take out this twist by stretching the line, can only result in a temporarily straightened line. The ‘energy’ is still there, and is stored in the line. It will ‘remember’ this, and eventually try to coil back up. A salt water fly line with a braided monofilament core and harder plastisol will compound this more than a softer fresh water fly line with a nylon multifilament core.
There are several other things that will acid to twist and coiling. First and foremost is fighting fish. Fish do somersaults underwater while trying to get away. Of course large saltwater species will put more twist into a fly line than a trout. Recently, we had a customer, who complained about a Deep Sea line. When he first got the line, it performed perfectly, but after several dozen big mean saltwater fish, the line acted like a slinky. We asked for the fly line back and upon examination on the factory floor, the line had about a thousand and one twists arid coils. We gently moved the coils out to the tip and voilà! the line lay straight. This angler had never taken the coils out of the fly line.
How to remove line twist?
Even when we put on a new fly line on to a reel, it’s good practice to unroll, (Never pull the line off coil by coil!) and stretch the line out the full length on grass or carpet. Then, with gentle pressure from the thumb and forefinger, starting at the end of the running line or backing, move all the winds to the tip or leader end and out forever. For best results, we might do this two or three times. Leave the tip end of the line free when winding it onto the reel. It’s worth repeating this process a couple of times during the season or any time you see those twists appearing in the line.
For more aggressive line tapers (with a big difference between body diameter and running line), or for lines with very obviously twisted running line, it can be more effective to detach the line from the backing. Begin moving out the twist from the back of the rear taper. First in the direction of the leader and then one or more times from that same point in the direction of the backing. Repeat this direction until your running line lays straight then re-connect and you’re good to go.
You could take advantage of fast flowing water lo help remove twists or a boat angler can trail the line out behind at slow speed, in either case, first cut your fly off the leader, or take off the leader. Run all the fly line out to the water for a few minutes then as you wind in on the reel. Use that gentle thumb and forefinger pressure to help remove coils.
Getting Back On The Water
Please contact customer services using the link below and include your personal details, contact information, product specifications, fault and a dated proof of purchase. We will then contact you with an Authorised returns number and further information regarding your claim using the contact information provided.
If you have any further questions or queries or need advice regarding your warranty and repair, please contact our customer services team: